Privacy Policy

Privacy Policy - Rio Club Last Updated: May 2026 Rio Club is committed to protecting the privacy of its members and visitors to its website and mobile application. This policy explains how we collect, use, and protect your personal information. 1. Information We Collect We collect information necessary to provide our services in the best possible way, including: - Personal Data: Name, membership number, date of birth - Contact Information: Phone number, email, address - Family member data registered under the membership - Booking and service usage data - Application data: Device type, app version, language settings - Geolocation data (when used for shuttle services and maps) 2. How We Use Information We use your data for the following purposes: - Providing club services and verifying membership - Processing bookings and payments - Sending notifications about services and offers - Shuttle service and trip tracking - Improving user experience - Communication during emergencies - Compliance with legal requirements 3. Information Protection We are committed to the highest security standards to protect your data: - Data encryption during transmission and storage - Access control with specific permissions - Regular review of security procedures - Continuous updating of protection systems 4. Information Sharing We do not share your personal information with any third party, except in the following cases: - With your explicit consent - To provide club services (payment providers, shuttle services) - When requested by competent authorities by law - To protect the rights of the club and members 5. Cookies The club's website uses cookies to enhance browsing experience and save your preferences. You can control these settings through your browser. 6. Your Rights You have the right at any time to: - Access your personal data stored with us - Request correction or updating of your data - Request deletion of your account and data - Object to processing of your data in certain cases - Withdraw consent at any time 7. Children's Data Protection We handle children's data registered under family membership with extreme care. We do not collect additional data from children without parental consent. 8. Policy Updates We may update this policy from time to time. You will be notified of any significant changes through the website or application. 9. Contact Us For inquiries about the privacy policy or to exercise your rights: Email: info@riosclub.com Address: International Coastal Road, Extension of Street 45, Alexandria Phone: Available through the app and contact page We appreciate your trust in Rio Club and are committed to protecting your privacy.

Data We Collect on Registration

When creating a new account in the Rio Club app, we ask you to provide the following data:

Username

A unique name you choose to identify your account in the app.

Email Address

Used for identification and account notifications only.

Phone Number

Used to verify your identity via SMS. Must match the number registered with your club membership.

Password

Fully encrypted — no one can view it. We do not store your password in readable form.

Membership Code

Used to verify you are an actual Rio Club member. Compared against the members database and not stored independently.

After registration, we send a 6-digit verification code via SMS to your phone number. This code is temporary, single-use, and deleted immediately after verification.

Data Used on Login

When logging in, the app only requires:

Username

Your unique account identifier.

Password

Verified in encrypted form — never sent or stored in plain text.

On successful login, the app creates a temporary access token used only to identify you during the session. It is deleted when you log out.

How We Use Your Data

To verify your identity as a Rio Club member.
To create your account and grant access to app services.
To send a one-time verification code via SMS during registration.
To handle login and manage usage sessions.
To provide club services such as shuttle booking and membership display.

Data Protection

We take appropriate security measures to protect your personal data from unauthorized access or unlawful use.

Passwords are encrypted using the Bcrypt algorithm and cannot be retrieved. We do not share your data with any third parties.

No data is collected beyond what is mentioned above. We do not track your location, access your contacts, or read your device files.

Your Rights

Request access to the personal data stored for your account.
Request correction of any inaccurate data.
Request deletion of your account and associated data.
Contact us at any time regarding your data privacy.

Data We Collect on Registration

Data Used on Login

How We Use Your Data

Data Protection

Your Rights

Contact Us About Privacy